Refund policy
RETURN & REFUND POLICY
Last updated: September 2026
Thank you for shopping with Royalift.
At Royalift, our products are made to order through our print-on-demand fulfillment partner. Because products are made specifically for each order, we follow the return and refund conditions described below.
1. RETURNS
We do not accept returns or exchanges for:
• Change of mind
• Incorrect size selected by the customer
• Incorrect color selected by the customer
• Products that are no longer wanted
• Products that are not defective or damaged
Please carefully check the product description, size chart, color, and other product details before placing your order.
2. DAMAGED, DEFECTIVE, MISPRINTED OR WRONG PRODUCTS
If you receive a product that is damaged, defective, misprinted, or different from the product you ordered, please contact us within 7 days of delivery.
To help us investigate and resolve the issue, please provide:
• Your order number
• Clear photos of the product
• Clear photos of the packaging
• A clear unboxing video, if available
• A description of the issue
We will review the information provided and, if the claim is approved, arrange an appropriate resolution such as a replacement or refund.
Claims submitted after 7 days from delivery may not be eligible for a replacement or refund.
3. UNBOXING VIDEO AND PROOF
We strongly recommend recording a clear unboxing video when opening your package.
For damaged, defective, misprinted, or incorrect products, photographs, packaging images, and an unboxing video may be required to verify the issue.
If sufficient evidence is not provided and the issue cannot be verified, the claim may not be eligible for a refund or replacement.
4. WRONG SIZE
Please check the size chart carefully before placing your order.
If you select the wrong size, the product is not eligible for a return or refund unless there is a manufacturing defect or an error in fulfillment.
If you require a different size because the wrong size was ordered, you may contact us. If a new product is required, it may be treated as a new order and applicable product and shipping charges may apply.
5. CHANGE OF MIND
Since our products are made to order, we do not accept returns or refunds if you simply change your mind, no longer want the product, or ordered the wrong size or color.
6. WRONG PRODUCT RECEIVED
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.
Please provide your order number along with clear photos of the product and packaging.
After verification, we will determine the appropriate resolution, which may include a replacement or refund.
7. DAMAGED PACKAGE
If your package appears damaged when it is delivered, please take photographs of the package before opening it.
If possible, please mention the damage to the courier delivery person or record the condition of the package in the delivery remarks.
Please contact us as soon as possible after delivery if the product inside is damaged.
8. SHIPPING DELAYS
Delivery times may vary depending on the customer's location, courier service, weather conditions, operational issues, and other circumstances outside our direct control.
A shipping delay by itself does not automatically qualify an order for a refund.
If your order appears to be significantly delayed, please contact us with your order number and we will check the shipment status.
9. LOST ORDERS
If an order is confirmed as lost during transit, we will review the case and provide an appropriate resolution based on the circumstances and the fulfillment/shipping partner's confirmation.
10. RETURN TO ORIGIN (RTO)
An order may be returned to the fulfillment facility if it cannot be delivered because of reasons such as:
• Incorrect or incomplete shipping address
• Incorrect phone number
• Customer not available or not contactable
• Customer refusing delivery
• COD amount not being available
• Pincode or delivery service issues
• Other courier-related delivery issues
RTO orders are not automatically eligible for a refund.
If an RTO order needs to be shipped again, additional shipping or other applicable charges may apply.
11. ORDER CANCELLATION
Please contact us as soon as possible if you want to cancel an order.
Because our products are made to order and may enter production shortly after the order is placed, cancellation may not be possible once production or fulfillment has started.
If the order has already entered production or has been shipped, cancellation may not be possible.
12. REFUNDS
If your refund is approved, the refund will be processed to the original payment method used for the order, where applicable.
The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.
13. REPLACEMENTS
If a replacement is approved for a damaged, defective, misprinted, or incorrectly fulfilled product, the replacement will be processed according to the applicable fulfillment process.
Replacement delivery time may vary depending on product availability, production time, and the customer's delivery location.
14. COLOR AND PRODUCT VARIATIONS
Slight differences between the colors displayed on a customer's screen and the colors of the actual printed product may occur due to differences in screen settings, lighting, printing processes, and other technical factors.
Minor variations that do not constitute a manufacturing or printing defect may not qualify for a refund or replacement.
15. PRODUCT SIZE MEASUREMENTS
Apparel products may have minor measurement variations due to the manufacturing process.
Please refer to the size chart provided on the product page before placing your order.
16. HOW TO CONTACT US
For any return, replacement, cancellation, or refund-related questions, please contact us at:
Email: royalift2@gmail.com
Please include your order number and a clear description of your issue when contacting us.
We will review your request and respond as soon as reasonably possible.
17. POLICY UPDATES
We may update this Return & Refund Policy from time to time to reflect changes to our products, fulfillment process, payment methods, or applicable requirements.
Any updated policy will be published on this page with the revised "Last updated" date.